Problem with Android kiosk

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Hey,
We have issues with Android kiosks. The devices restart randomly. We are unable to detect the actual issue since the devices are there out with the employees.

How do we get over this?

All Replies

  • Hexnode

    Catherine George

    Moderator

    Welcome aboard to Hexnode Connect!

    Here’s Catherine George from Hexnode UEM for assistance,

    The issue might be because of the policy configurations or the device model. However, ensure that the Kiosk mode status is active on the Enrollment details page of the device (Manage > Choose the device > Device Summary > Enrollment details).

    Kindly specify the settings you have configured on the kiosk lockdown policy and help me with the device model.

    Feel free to contact us for more queries.

  • Participant

    croZby

    Participant

    We checked with the kiosk mode status and its shown active. Here is the policy configurations:

    And, the app auto launch delay is set to 30.

    We understand from the users that the device exits kiosk after the restart. It’s a single app kiosk. So, as the app icon is accessed, it does open the app but not in kiosk. In other words, if the user interacts with the screen soon after the restart, the device leaves kiosk mode.

    FYI, not all Android devices in kiosk exhibits this behaviour, but only a few. One of them is:

    Device Model: rk3288 (rk3288)

    Type: Tablet

    OS version: Android 7.1.2