Remote wipe stuck on supervised iPad due to Activation Lock errorSolved

This can happen when the wipe command is submitted together with the option to clear Apple Activation Lock. If Hexnode cannot complete the Activation Lock clearance check, the wipe action may fail before the actual erase command is sent. To send only the standard wipe command:

1. Go to Manage and select the iPad.
2. Click Actions > Wipe Device.
3. In the confirmation prompt, uncheck Clear Factory Reset Protection/Activation Lock.
4. Enter the required password and confirm the action.

This sends the wipe command without waiting for the Activation Lock clearance step. Note that this does not clear Activation Lock. If Activation Lock is enabled on the device, it may still need to be handled separately after the reset.

I tried that on a supervised iPad. Hexnode seemed to freeze for a bit, and the device stopped checking in for around 10 minutes. The action also didn’t appear to go through the first time.

A short delay can occur while the command is being queued and the device checks in again. If the wipe action does not appear in Action History after the portal responds, retry the wipe with the Activation Lock option unchecked. Once the command is accepted, the action status should change to Pending, and the iPad should begin resetting when it receives the command.