Hi everyone. I’m cleaning up our Hexnode portal and still have a lot of old, inactive devices listed. I selected a few and used Actions > Device Control > Disenroll device. The portal says “action execution is activated,” but the devices are still listed.
Do inactive devices have to be powered on and connected for the disenrollment to complete? If they are permanently offline or retired, what is the best way to force them out and clean up the active managed device list?
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Hello,
Thanks for reaching out to Hexnode Connect.
Yes, when you use the Disenroll device action, Hexnode sends a command to the device. The message “action execution is activated” indicates the command has been initiated from the portal, but the device must be powered on and connected to the internet to receive and process it. If a device is offline, retired, or no longer communicating, the command will remain pending indefinitely.
Fortunately, you do not need to power on every old device to clean up your portal. For unreachable devices, you can manually force the removal:
This will clear the pending disenrollment entry and immediately remove those devices from your active managed device list.
I hope this helps you clean up your portal efficiently. Feel free to reach out if you have any more doubts or need further assistance.
Best regards,
George,
Hexnode UEM
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