[grace-baker Hexnode 7 April 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

By default, the Enterprise plan can have 3 active technicians. This will include the Super Admin.

However, you can purchase additional technicians from the portal itself. Navigate to Admin-> License and click on Upgrade/Renew. You will be directed to the Subscription page. Click on +Add more technicians to add extra technicians and save the changes. Please note that for each additional technician, it’ll cost you $30/month or $324/year based on your type of subscription.

Check out our help doc on the Number of technicians as per the pricing plan for more info.

Cheers!
Grace Baker
Hexnode MDM

• This reply was modified 1 year, 6 months ago by  Ethan Miller.
• This reply was modified 1 year, 6 months ago by  Ethan Miller.

[Ralph Participant 28 April 2020 Ralph Participant]

Can I know the number of technicians that other plans can have?

[grace-baker Hexnode 28 April 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

The number of active technicians that can be configured will depend upon the pricing plan you have subscribed:

Express plan: Only super admin is allowed.
Pro plan: Super admin and one active technician
Enterprise plan: Super admin and 2 other active technicians are allowed.
Ultimate plan: Super admin and 3 other active technicians are allowed.
Ultra plan: Super admin and 4 other active technicians are allowed.

Please check out the help doc on configuring technicians for more info.

Cheers!
Grace Baker
Hexnode MDM