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Minimum location update interval

Unified Endpoint Management Community Forums General Minimum location update interval

  • This topic has 5 replies, 4 voices, and was last updated 1 week, 2 days ago by Grace Baker. This post has been viewed 86 times
Viewing 6 posts - 1 through 6 (of 6 total)
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  • #5449 Score: 0
    Billie

    What is the minimum location update interval for the locations to be reported in hexnode?

    #5494 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Hexnode MDM enables administrators to fetch the device locations at specific time intervals that can be configured through policies. This time interval can range from 15 minutes to 24 hours. The minimum update interval that can be chosen is 15 minutes.
    To set the time interval, please navigate to Policies-> General Settings-> Location Tracking and click Configure. Enable the ‘Enable location tracking’ option and click on the drop-down list next to the ‘Location Update Interval’ option and choose the time interval.

    Kindly use the help link to know more about configuring Location Tracking with Hexnode.

    Cheers!
    Grace Baker
    Hexnode MDM

    #6863 Score: 0
    Clinton

    what may be the reasons that location tracking to fail on devices?

    #6875 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    To track the location of the devices, you will have to successfully associate location tracking policy with them:

    • Navigate to Policies-> General Settings-> Location Tracking. Click Configure.
    • Select Enable Location Tracking and set the Location Update Interval.
    • Associate targets and save the policy.

    The possible reasons for the failure of location tracking are:

    • The device might not be connected to a network.
    • Location services might have been disabled on the device.
    • The location tracking policy might not have been successfully associated with the device.

    Please check out the help doc on reasons for location tracking failure for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

    #7109 Score: 0
    Harriet

    Can location services be forcefully turned on in devices?

     

    #7128 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    Hexnode enables you to enforce location services on Samsung Knox, LG GATE and Kyocera business phones:

    • Navigate to Policies-> Android-> Restrictions-> Allow Developer Options.
    • Enable GPS (allows the user to turn the GPS on/off) and Force GPS to fetch location (enforce Location Services and prevent users from turning it OFF).
    • Associate targets and save the policy.

    Please check out our help doc on enforcing location services for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

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