MDM request is invalid

expand collapsive


I Have a strange message when trying to install the Hexnode app on DEP enrolled device: “The MDM request is invalid”… Have you any idea ?


All Replies

  • Hello @Deelux ,

    We’re glad you reached out to us. The easiest way to install the Hexnode MDM app would be to configure a VPP account and purchase the Hexnode MDM app license.

    But if you’re trying to install the app as a store app, this error could occur if the Apple ID used on the device is a managed Apple ID as they cannot be used to purchase apps from the App Store.

    Hope this helps with your query.

    Chloe Edison
    Hexnode UEM