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I have an iPad that appears in Apple Business Manager, but I can’t find it under Manage in Hexnode. The device already seems to be assigned to our MDM server in ABM. I’m trying to get it enrolled so I can deploy a web clip/app and manage iOS updates from Hexnode. Do I need to sync it somewhere or reset the iPad first?
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Replies (3)
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Hexnode Expert
3 days ago
Jul 24, 2026
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If the iPad is visible in Apple Business Manager but not under Manage in Hexnode, it has most likely been assigned for Automated Device Enrollment but has not completed enrollment yet.
Try the following:
- In Apple Business Manager, go to Devices.
- Select the iPad.
- Use Assign Device Management and confirm that the device is assigned to the correct Hexnode MDM server.
- In the Hexnode portal, go to Admin > Apple Business Manager > Automated Device Enrollment > Devices.
- Click Sync and search for the device.
- Once the device appears in the ADE device list, factory reset the iPad.
- On the iPad, choose Erase All Content and Settings, not Reset All Settings.
After the iPad restarts and goes through Setup Assistant, it should enroll into Hexnode automatically and then appear under the Manage tab.
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Participant
3 days ago
Jul 24, 2026
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So just syncing it in Hexnode won’t make it appear under Manage right away?
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Hexnode Expert
3 days ago
Jul 24, 2026
Marked SolutionPending Review
Correct. Syncing imports the ABM/ADE assignment details into Hexnode, but the device is listed under Manage only after it completes enrollment. For ADE-enrolled iPads, enrollment happens during the iOS setup flow. If the iPad was already set up before being assigned to the MDM server, you need to erase the device and set it up again so it can contact Apple’s activation servers and receive the Hexnode enrollment profile.
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