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I’m trying to use the Local Accounts feature for a macOS device, but the portal shows: “Please update Hexnode Agent in the device to the latest version to access this feature.”
The Hexnode UEM app on the Mac already shows the latest version in About Hexnode UEM. In Action History, I noticed that “Install Application – Hexnode Service App” was triggered more than once, but it stays at “Initiated” with no finished time.
I also checked the Applications folder and only Hexnode UEM is installed. I don’t see the Hexnode Service App installed. The base agent and Remote Assist are launching normally, permissions are approved, and a manual sync did not change the Local Accounts message.
Is the Hexnode Service App required for Local Accounts on macOS, and how do I get the stuck install to complete?
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