macOS enrollment error while setting up a new Mac in HexnodeSolved

Participant
Discussion
4 weeks ago Oct 16, 2026

I’m setting up a new Mac and followed the same enrollment process we normally use: create/select the user in Hexnode and send the enrollment email/code.

This time, during setup, the Mac showed an error that translates to: “An error occurred during the acquisition of settings for the automatic configuration.”

The Mac seems to be assigned in Apple Business Manager, but I usually just want to enroll it manually using the Hexnode enrollment link. After removing it from the ABM server, the laptop finished setup without going through Hexnode. What’s the correct way to fix this and get the Mac enrolled?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
4 weeks ago Oct 16, 2026
Marked SolutionPending Review

Hello @sloane ,

This error appears when macOS detects that the Mac is assigned to an MDM server in Apple Business and attempts to fetch an Automated Device Enrollment profile during Setup Assistant.

If the ADE token is expired, the ADE sync has not completed, or no valid ADE profile is available, the Mac may fail with the automatic configuration error.

Use manual enrollment if you do not want this Mac to go through Automated Device Enrollment:

  1. In Apple Business, unassign the Mac from the Hexnode MDM server.
  2. In Hexnode UEM, go to Admin > Apple Business/School Manager > Automated Device Enrollment > Accounts.
  3. Run a sync so Hexnode UEM updates the device assignment status.
  4. Complete macOS setup normally.
  5. Open the Hexnode enrollment URL on the Mac using Safari.
  6. Download and install the “hexnodemdm.mobileconfig” profile when prompted.
  7. Approve the MDM profile from System Settings > Privacy & Security or Profiles/Device Management, depending on the macOS version.

Safari is recommended for macOS profile enrollment because the certificate/profile installation workflow is handled correctly there.

Regards,
Simon Scott
Hexnode UEM

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