Receives error message on trying to enroll Mac in Hexnode MDM

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I was trying to enroll an macOS device in Hexnode. Received this error- Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    This error occurs as you are trying to enroll a restricted device model. However, this issue can be solved:

    • Navigate to Enroll-> Settings in the Hexnode portal.
    • Go to Enrollment Restrictions-> Device Models allowed, check the box corresponding to macOS.
    • Click Save.

    You will now be able to enroll the desired device.

    Please check out our troubleshooting doc on enrolling iOS and macOS devices.

    Cheers!
    Grace Baker
    Hexnode MDM