[grace-baker Hexnode 28 April 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

This error occurs as you are trying to enroll a restricted device model. However, this issue can be solved:

• Navigate to Enroll-> Settings in the Hexnode portal.
• Go to Enrollment Restrictions-> Device Models allowed, check the box corresponding to macOS.
• Click Save.

You will now be able to enroll the desired device.

Please check out our troubleshooting doc on enrolling iOS and macOS devices.

Cheers!
Grace Baker
Hexnode MDM