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Receives error message on trying to enroll Mac in Hexnode MDM

Unified Endpoint Management Community Forums macOS Management Receives error message on trying to enroll Mac in Hexnode MDM

  • This topic has 1 reply, 2 voices, and was last updated 1 month ago by Grace Baker. This post has been viewed 31 times
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  • #6710 Score: 0
    Emilia Jaison

    I was trying to enroll an macOS device in Hexnode. Received this error- Could not download the identity profile from the Encrypted Profile Service. The credentials within the Device Enrollment profile may have expired.

    #6729 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    This error occurs as you are trying to enroll a restricted device model. However, this issue can be solved:

    • Navigate to Enroll-> Settings in the Hexnode portal.
    • Go to Enrollment Restrictions-> Device Models allowed, check the box corresponding to macOS.
    • Click Save.

    You will now be able to enroll the desired device.

    Please check out our troubleshooting doc on enrolling iOS and macOS devices.

    Cheers!
    Grace Baker
    Hexnode MDM

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