Connect
Ask Community
Ask the community
Ask Community

Lost Samsung Knox device offline but still locked in kiosk modeSolved

Profile photo of juan_garcia
juan_garcia
Participant
Discussion
Hexnode UEM
7 months ago Jan 26, 2026

Hi everyone. One of our managed Samsung Android devices was lost and has been offline for a few months. It was locked in kiosk mode before it disappeared.

Is there a way to remove the device from the Hexnode portal to clean up our console without unenrolling or unlocking it? I want to ensure that whoever has it cannot reset or reuse it if they power it back on. Also, our Samsung Knox Manage subscription has expired, does that impact the kiosk mode or Knox restrictions previously applied through Hexnode?

topic view count 18 Views

Tags

Android (753) Kiosk (373) Remote Actions (173) Samsung Knox (50)
Reply

Replies (1)

Marked SolutionPending Review
Profile photo of george Hexnode Expert image
george
Hexnode Expert
7 months ago Jan 26, 2026
Marked SolutionPending Review

Hello,

Thank you for reaching out to Hexnode Connect!

To keep your lost device secure, do not remove or disenroll it from the Hexnode portal. Removing the device severs MDM control, which could allow the device to be reset or reused if it ever reconnects to the internet.

Here is how your device’s offline state and Knox security are handled:

  • Local Policy Retention: Kiosk mode policies applied prior to going offline remain cached locally on the device’s storage. Even after months offline, if the device is powered back on, it will continue to enforce the last applied kiosk lockdown profile.
  • Knox Manage vs. Hexnode Knox Capabilities: Knox Manage (Samsung’s standalone EMM) is completely separate from the Samsung Knox Platform for Enterprise features built into Hexnode. An expired Knox Manage portal subscription has zero impact on Knox-based restrictions or kiosk settings deployed via Hexnode.
  • Reconnection Readiness: Keeping the device actively enrolled ensures that if it ever comes back online and checks in, Hexnode can immediately execute queued security commands, such as a remote wipe.

I hope this brings clarity to your deployment! Please feel free to reach out if you have any further questions.

Best regards,
George
Hexnode UEM.

Load more
Save
Related Topics

Leaderboard

Popular Tags

ABM (88)
Android (753)
iOS (580)
macOS (636)
Windows (473)
Apple TV (34)
App Management (657)
Enrollment (182)
Location (42)
Kiosk (373)
Scripts (118)
ADE (75)
OS Updates (97)
Android Enterprise (176)
View all