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Issues with VPP apps installation on iOS devicesSolved

Participant
Discussion
1 month ago

Hi, 

Typically, VPP app installations don’t prompt for a password on devices. However, during our attempt to install a VPP app, it asked to sign in with the Apple ID to proceed with the app installation. Can you explain what might be causing this issue? 

Replies (3)

Marked SolutionPending Review
Hexnode Expert
1 month ago
Marked SolutionPending Review

Hello @Aaron

Thanks for reaching out. Can you provide more information about the application you tried to install as a VPP app? Does it require any kind of subscription or license? 

Regards, 
John Cooper 
Hexnode UEM 

Marked SolutionPending Review
Participant
1 month ago
Marked SolutionPending Review

The VPP app we tried to install is ‘Chase Bank: Bank & Invest app’ and it doesn’t require a subscription.

Marked SolutionPending Review
Hexnode Expert
4 weeks ago
Marked SolutionPending Review

On testing, it looks like the issue is specific to the app you mentioned. We recommend contacting the app’s support team for further assistance.

Please feel free to contact us in case of any further queries.

Regards,
John Cooper
Hexnode UEM