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I’m trying to change the owner of an iPhone in Hexnode, but the user doesn’t show up in the Change Owner search. The same user appears when I search from the global “Search devices, users and policies” field at the top of the portal. The user is synced from Microsoft Entra ID, and I already synced the Entra ID domain again. Is there a way to assign the device from the global search result, or am I missing something in the Change Owner workflow?
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Marked SolutionPending Review
Hexnode Expert
3 days ago
Jul 25, 2026
Marked SolutionPending Review
The device owner must be changed from the device action menu rather than from the global search result.
Try the following path:
1. Go to Manage > Devices.
2. Select the iPhone.
3. Navigate to Actions > Edit > Change Owner.
4. Search for the user by their full display name instead of their email address.
In some cases, especially with users synced from Microsoft Entra ID, the Change Owner search may match the user’s full name/display name more reliably than the email address. If the user appears under Manage > Users and in global search, searching by the full name in the Change Owner window should allow you to assign the device
Regards,
Mary Romero
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