iOS ADE devices missing in Hexnode after Apple token and APNs expirySolved

An expired ADE/DEP token will not remove devices from Apple Business Manager itself. However, it will stop Hexnode from syncing with Apple, so devices may disappear from the ADE device list in Hexnode and management actions may not work as expected.

To renew the ADE token:

1. Sign in to Apple Business.

2. Go to Devices.

3. Open Management and select the relevant MDM server under Device Management Services.

4. Click the ellipsis menu and choose Download Token.

5. Confirm the prompt to download the new server token.

6. In Hexnode, go to Admin > Automated Device Enrollment > Accounts.

7. Edit the corresponding ADE account.

8. Upload the new server token file.

9. Save the changes.

10. Sync the ADE account and then sync the devices.

Once the token is renewed and synced, the ADE device list in Hexnode should populate again, provided the devices are still assigned to the same MDM server in Apple Business.

Regards,
Mary Romero

Renewed the ADE token from Apple Business Manager, uploaded it in Hexnode, and synced the ADE account. The devices are showing again now.

So this is something we need to repeat every year? Looks like the token has a 365-day limit.

Yes. Apple ADE/DEP and VPP server tokens expire 365 days from the date they are generated. They need to be renewed annually to keep Apple Business Manager, app licensing, and ADE sync working correctly in Hexnode.

It is a good practice to set a reminder a few weeks before the expiry date so the renewal can be completed before device sync or app deployment is affected.

Regards,
Mary Romero