iOS device stuck in Lost Mode and not receiving disable command from HexnodeSolved

Hi @elliot,

When an iOS device has not checked in with Hexnode for several days, the Disable Lost Mode command cannot be delivered until the device re-establishes communication through Apple Push Notification service (APNs).

Even if the Wi-Fi icon is visible on the Lost Mode screen, iOS may still restrict background network activity while the device is locked. This can prevent the MDM channel from waking up and receiving pending commands.

Before performing a full restore, try the following:

1. Connect the iPhone to a power source
Keeping the device plugged in can prevent the network adapter from going into a low-power state and may trigger a pending MDM/APNs sync.

2. Restart the iPhone
A reboot forces iOS to reinitialize network services and attempt a fresh APNs handshake during startup.

3. Change the network environment
If possible, move the device to another known Wi-Fi network or a mobile hotspot. This helps rule out captive portals, firewall rules, or network restrictions that may block MDM/APNs traffic.

4. Insert an active SIM
If the iPhone supports a physical SIM card, insert an active SIM with cellular data enabled.

Once the device successfully checks in, the pending Disable Lost Mode command should be processed automatically.

Regards,
Sienna Carter
Hexnode UEM