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I’m trying to use the Import contacts to device remote action for Android devices, but the option stays grayed out. I selected one Android device and also tried selecting multiple Android devices, but the action still doesn’t become available. Is there another requirement for enabling this action?
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Marked SolutionPending Review
Hexnode Expert
1 hour ago
Nov 02, 2026
Marked SolutionPending Review
The Import contacts to device action is available only when the selected target devices meet the feature requirements.
Check the following:
- At least one device must be selected from the device list.
- The selected devices must be Android devices.
- The Hexnode subscription must include support for this remote action.
If the selected devices are Android and the action is still grayed out, the most likely reason is the subscription plan. The Import contacts to device remote action is available starting from the Enterprise plan. If the portal is on the Pro plan, the action will remain disabled even after selecting eligible Android devices.
Regards,
Mary Romero
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