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Hi, I’m trying to add another admin user to our Hexnode UEM portal. I saw instructions saying to go to Admin > Administrators, but when I open Admin, it only takes me to General Settings and I don’t see an Administrators option. Where is the correct place to add a second admin or technician?
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Replies (3)
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Hexnode Expert
3 weeks ago
Jun 01, 2026
Marked SolutionPending Review
Hi, @aurora, welcome to the Hexnode Community!
To add another admin-equivalent user in Hexnode, you need to add them as a technician and assign the required role. Follow these steps:
- Go to Admin from the Hexnode portal.
- In the left pane, scroll down and open Technician and Roles.
- Click Add Technician.
- Enter the technician details.
- Assign the appropriate role based on the level of access required.
- Save the changes.
If the new user needs full administrative access, assign a role with the necessary permissions.
Regards,
Sienna Carter
Hexnode UEM
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Participant
3 weeks ago
Jun 02, 2026
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That was it. I was looking for an Administrators page and missed Technician and Roles in the left menu. Added the second technician successfully.
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Participant
3 weeks ago
Jun 03, 2026
Marked SolutionPending Review
For anyone else searching for this: Hexnode uses technicians and roles to manage portal admins. So instead of creating a separate “administrator” entry, add a technician and control what they can access using the assigned role.
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