Can I change a Hexnode technician email or disable Genie AI access?Solved

Hi @jaxon_r ,Welcome to the Hexnode Community.

The email address associated with an existing technician account cannot be modified directly in Hexnode. If the email needs to be changed, the Super Admin can delete the existing technician account and then invite or add the technician again using the new email address.

Before deleting the technician, check whether they created any scheduled reports:

1. Go to Reports > Scheduled Reports.
2. Review any reports created by that technician.
3. Recreate or note down any schedules that must be retained.

When a technician account is deleted, scheduled reports created by that technician are removed from the Hexnode console. Other administrative configurations and settings created or modified by that technician remain unaffected.

For Hexnode Genie AI access, this can be controlled through a custom technician role:

1. Go to Admin > Technician and Roles > Roles.
2. Create a new custom role.
3. Configure the required permissions for the technician.
4. Disable the permission for Hexnode Genie AI.
5. Assign this custom role to the technician account.

This allows you to grant the technician only the permissions they need while restricting Genie AI access.

Regards,
Isabel Lora
Hexnode UEM

I checked Admin > Technician and Roles, but I don’t see an option to create a new role. I only see the existing roles. Does that mean this setting isn’t available for my account?

Custom Technician Roles are available only on the Ultimate plan. If the portal does not show the option to create a new technician role, the current plan likely does not include custom role creation.

On plans without Custom Technician Roles, Genie AI access cannot be disabled for only one specific technician. The granular permission to restrict Hexnode Genie AI is available through custom roles, so without that feature, there is no separate per-user toggle for Genie AI access.

Regards,
Isabel Lora
Hexnode UEM