how can I force a user to install an application? or install silently?

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<span style=”font-weight: 400;”>how can I force a user to install an application? or install silently?</span>

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    Hexnode Support

    Hexnode

    Hexnode Support

    Keymaster

    Hi, Brunner.

    It has got to do with your device platform. What devices do you have?

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

     

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    Brunner

    Participant

    Brunner

    Participant

    it’s Android. How can I do it in kiosk mode?

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    Hexnode Support

    Hexnode

    Hexnode Support

    Keymaster

    On Samsung SAFE, Kyocera and LG Gate devices, the regular app installation will do. Apps will be pushed silently. Other Android devices should be rooted or should have the Hexnode MDM app set as a system app to enable silent app installation.

    Here’s how you can do app installation and update in Kiosk mode, with minimal interaction from the user-end.

    Android -KIOSK - App Installation and App-Upgrade

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

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    Finley

    Participant

    Finley

    Participant

    Seems that the video is outdated ?

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    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    This is due to the recent updates that we have made in the portal. The enterprise app has to be first added to the app inventory by navigating to the Apps tab and can then be pushed to the devices via Mandatory App policy. Please find an updated screencast on the same:

    Check out Enterprise App distribution for more info.

    You can also update the Enterprise app by replacing the APK file.  Check out Enterprise App updation for more info on the same.

    Hope this helps!

    Cheers!
    Grace Baker
    Hexnode MDM

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    lars

    Participant

    lars

    Participant

    Not able to install an enterprise app silently on a knox device enrolled in Android Enterprise as device owner.
    Device details:
    SM-T280
    Android 5.0
    Enrolled via adb

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hello Iars,

    Thank you for reaching out to us.

    Only Samsung Knox devices running Android version 6.0+ can be enrolled in the Android Enterprise program. Silent app installation is not supported on Android 5.0 devices even if it enrolled as Device Owner. Kindly update the OS of the device and try again.

    The apps you pushed can be seen in the Apps section of the Hexnode app on the device. If updating the OS is not an option for you, you can let the user install the app by clicking on it in the Apps section.

    Hope that clears things up.

    Cheers!!
    Deborah Timothy
    Hexnode UEM

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    lars

    Participant

    lars

    Participant

    “Only Samsung Knox devices running Android version 6.0+ can be enrolled in the Android Enterprise program” That doesn’t make sense.  How is my device enrolled then?

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    You have a standard Android device enrolled as Android Enterprise Device Owner. If you enroll a Knox device running Android 6.0+ device in Android Enterprise, you will be asked to activate Knox in the Hexnode app. Only devices that have activated Knox will be a Knox device enrolled in Android Enterprise.

    Cheers!!
    Deborah Timothy
    Hexnode UEM