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Freeing up space in the portal

Mobile Device Management Community Forums General Freeing up space in the portal

This topic contains 1 reply, has 2 voices, and was last updated by  Hexnode Support 4 months, 3 weeks ago. This post has been viewed 165 times

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  • #2133 Score: 0

    Howard Rogers

    When I try to dis-enroll some devices, does that free up space in my account? The devices are broken / do not exist, so they will not respond to the dis-enrollment requests. My counts still seem to stay the same

    #2142 Score: 0

    Hexnode Support
    Hexnode MDM
    5 pts

    Hey Howard! Each enrolled device counts as one license used.

    You can reuse that license when you disenroll the device. However, initiating the disenrollement action doesn’t instantly free up that license,

    the disenrollment command should reach the device and get the de-registration done at the device-end.

    In case of devices broken or no longer in use, there’s no point in waiting around for it to happen at the device-end.

    Instead, you can mark it as disenrolled right in the portal. Here is how it is done.

     

    Thanks and regards
    Evalyn Paul
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    Hexnode | Mitsogo Inc.

    • This reply was modified 4 months, 2 weeks ago by  Hexnode Support.
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