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I’m working inside a customer portal that was created from the Hexnode Partner Portal. I need to invite another engineer so they can help manage devices, policies, and apps in this specific customer portal. I found references to adding Technicians, but I’m not sure whether that applies to the Partner Portal or the customer portal. Also, I couldn’t initially find the Admin option in the customer portal UI. Where exactly should I add the user, and can an Admin invite other users too?
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Marked SolutionPending Review
Hexnode Expert
20 hours ago
Aug 09, 2026
Marked SolutionPending Review
Yes, you can invite another user to a specific Hexnode customer portal by adding them as a Technician.
For a customer portal, follow these steps:
1. Log in to the required customer portal.
2. Click the Admin tab from the top menu bar.
3. Select Technicians and Roles from the left-side menu.
4. Click Add Technician.
5. Enter the user’s details.
6. Assign the appropriate role, such as Admin for full management access or a more limited role depending on the required permissions.
7. Save the changes.
After saving, the invited user receives an automated email invitation to set up their password and access the portal.
Regards,
Mary Romero
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