cannot retrieve app from the windows storeSolved

Participant
Discussion
3 weeks ago

I am trying to add Zoom Workplace & MS Teams from the windows store in the portal but both are failing. The error I am getting is ‘Cannot retrieve app from the windows store.’

Is there any solution here?

Replies (5)

Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Marked SolutionPending Review

Hello @Aakash-Shah ,

Thank you for bringing this to our attention. We’ve shared your concern with our team. We appreciate your patience and will provide an update as soon as possible.

In the meantime, feel free to reach out to us if you have any further questions or concerns.

Best regards, 
Chloe Edison
Hexnode UEM

Marked SolutionPending Review
Participant
2 weeks ago
Marked SolutionPending Review

Hi @chloe_edison

Is there any ETA on this?

Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Marked SolutionPending Review

Hello @Aakash-Shah ,

The issue has been resolved, and your portal has been updated with the fix. 

Please check and let us know if you have any further concerns or questions. 

Best regards,  
Chloe Edison 
Hexnode UEM 

Marked SolutionPending Review
Participant
2 weeks ago
Marked SolutionPending Review

Hi @chloe_edison

It’s still not working for me. same error.
Screenshot 2024-09-26 at 3.32.38 PM.png

Marked SolutionPending Review
Hexnode Expert
2 weeks ago
Marked SolutionPending Review

Hello @Aakash-Shah , we apologize for the inconvenience. Our team is actively looking into the issue. Please bear with us, and we will provide an update as soon as possible.

Best regards, 
Chloe Edison
Hexnode UEM