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Blocked package error on updating Enterprise apps

Unified Endpoint Management Community Forums General Blocked package error on updating Enterprise apps

  • This topic has 5 replies, 5 voices, and was last updated 2 months, 1 week ago by Eva Tyler. This post has been viewed 177 times
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    • #4850 Score: 0
      Dex

      Can you help, I’ve just pushed out an update to all of our devices for our enterprise app and some tablets, the update worked fine.Others are saying apploication.blocked.vendor.

    • #5080 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      Seems like you are receiving a blocked package error.
      You can add the blocked package as a background app. Please follow the below steps for the same:

      1. Navigate to Apps->+Add Apps->With Bundle ID.
      2. Enter a name and category for the application
      3. Provide the blocked package name next to the bundle ID and click Add

      Once the app is added to the inventory, please add it to the background app.
      Navigate to Android Kiosk Lockdown-> Background Apps. Click Configure. Click on the ‘+’ icon and add the app that was just created. Associate targets and save the policy.

      Here is a link with more insights on the same to help you.

      Cheers!
      Grace Baker
      Hexnode MDM

    • #6122 Score: 0
      Glenn

      i got a block package error like this above. the error is ‘com.samsung.android.homemode.’
      What should i do now?

       

    • #6142 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      You are receiving the error as the device is trying to access an app that is not whitelisted. To remove this, you can add the blocked package as a background app.
      Please follow the above mentioned steps to add the app to the Hexnode app inventory using the Bundle ID. Next to the bundle ID, you will have to enter the blocked package error that is displayed on your device screen (com.samsung.android.homemode).

      Once the app is added to the inventory, go to Policies tab and click on the Kiosk policy that is associated with the device on which the error is displayed. Navigate to Kiosk Lockdown-> Android Kiosk Lockdown-> Background Apps in the policy. Add the created app and save the policy. The app will now be added to the device as a background app and the error will stop appearing.

      Cheers!
      Grace Baker
      Hexnode MDM

    • #7589 Score: 0
      Anaya

      Is the blocked package errors listed somewhere in the portal?

    • #7591 Score: 0
      Eva Tyler
      Moderator

      Hi Anaya,

      Thanks for reaching out to us.

      Yes, you would be able to see the blocked packages from your Hexnode portal.

      Navigate to Manage -> Devices -> Click on the device name -> Applications -> Blocked Packages.

      Kindly note that the blocked package would be listed only after a package is blocked in the kiosk.

      In the case the blocked packages are not listed, please do initiate a scan device action from Actions -> Scan device, and after it succeeds, please do check if the blocked packages are listed.

      Cheers,
      Eva Tyler
      Hexnode MDM

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