App updates getting failedSolved

Participant
Discussion
2 months ago

You know the new Automation feature in hexnode? I configured it to update a couple of apps that needed to be updated. Here’s the thing though, I made two automations for two sets of apps and pushed them out. The first automation worked fine, but for the second one, some apps failed on the devices. When I checked, the app wasn’t installed. 

Replies (4)

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Participant
2 months ago
Marked SolutionPending Review

Wait a sec, what do you mean the app wasn’t installed? You’re pushing updates, right? Not deploying apps. So, the app should already be on the device. And why two separate automations just for pushing app updates? You’re doing a manual patch deployment using automation, right? 

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Participant
2 months ago
Marked SolutionPending Review

Yeah, it was manual. One automation was for enterprise apps and the other for Windows Store apps. The thing is, for the enterprise ones, even if the app isn’t already installed, the update goes through and installs the app anyway. So, I assumed it would work the same way for the windows store apps. 

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Participant
2 months ago
Marked SolutionPending Review

Ah, that explains it. For enterprise apps, you’re actually deploying a newer version of the complete app package. So, if the older one isn’t there, the new version just installs as a fresh app. But Windows store apps are different. The updates come directly from the Microsoft store, which means the app must already be present on the device for the update to install. If it’s missing, the automation will fail. 

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Participant
2 months ago
Marked SolutionPending Review

Yeah, I get it now. Totally my mistake. Feeling a bit embarrassed for asking such a basic question, but thanks for clearing that up! 

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