Android silent app install stuck at initiated without Google Play sign-inSolved

Participant
Discussion
6 hours ago Sep 14, 2026

I’m trying to push an app from Google Play to Android devices using a Hexnode policy. The install action just stays at “initiated” and never completes. The devices are in kiosk mode, and I thought the issue might be because they are not signed in to Google Play.

I added Google Play Store as a background app and checked the app allowlist settings, but that did not change anything. Clearing Google Play Store app data and scanning the device also did not help. When I exit kiosk and try to install from the Hexnode for Work app, it redirects to the Google Play login page. Is there a way to make this work silently without signing into Google Play on every device?

Replies (1)

Marked SolutionPending Review
Hexnode Expert
35 minutes ago Sep 14, 2026
Marked SolutionPending Review

For silent Google Play app installation on Android, the enrollment type is important.

If the device is enrolled as Android Enterprise Device Owner, Hexnode uses the managed work account created during enrollment to install approved Play Store apps silently. A personal Google account is not required on the device.

However, if the device is enrolled as Generic Android Device Owner, a managed work account is not automatically created. In that case, Google Play app installation may require a Google Play sign-in, and app deployment can remain stuck at “initiated”.

Since manually starting the app install redirects to the Google Play login page, the device likely does not have a managed work account available for Play Store installation. Check the device’s enrollment details in Hexnode and verify whether the work account creation status is available or successful.

Regards,
Mary Romero

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