What's new 
Some Android tablets are getting stuck during Hexnode enrollment. We are enrolling them with Android Enterprise, but during setup it reaches the Google services step, the app crashes, and the tablet goes back into the setup flow again. Force restarting the tablet did not help, and it fails at the same point every time. Has anyone seen this during Android Enterprise enrollment?
5 Views
Replies (1)
Marked SolutionPending Review
Hexnode Expert
3 hours ago
Jul 08, 2026
Marked SolutionPending Review
Hello @famk_e ,
This can happen if the Android setup flow or Google services components on the device are unstable during Android Enterprise provisioning.
Try the following:
- Force restart the tablet by holding Power + Volume Down for around 10–15 seconds until it reboots.
- If the device allows access to Settings, go to Settings > Apps.
- Clear data and cache for Google Play Store.
- Clear data and cache for Google Play Services.
- Check whether the device has any pending OS updates.
- If an OS update is available, update the tablet first.
- After the update is completed, factory reset the device.
- Start Android Enterprise enrollment again through Hexnode UEM.
If the issue always occurs at the Google services step, updating the OS before resetting and re-enrolling is usually the best next step.
Regards,
Simon Scott
Hexnode UEM
Save