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Hi Hexnode team,
We’ve been seeing a similar issue to the one discussed here:
Device scan stuck on "scanning in progress" and policy actions remain "initiated" after bulk push
The main difference is that we’re enrolling our devices one by one, not doing a large bulk push, so there shouldn’t be a large command queue involved.
Some newly enrolled devices remain stuck on “Scanning in progress”, while others have policies showing as “Pending” for days. Manual syncs complete successfully on the device side, but the portal status doesn’t seem to move forward.
So far, I’ve tried:
Manual sync
Rebooting the devices
Re-enrolling the affected devices
The issue still comes back on some devices.
Are there any other server-side, enrollment, or command-processing issues that could cause this when bulk queueing isn’t a factor? Is there anything specific we should check in the portal or device logs?
Thanks!
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