Okta users sync successfully but don’t appear under Enrolled Users in HexnodeSolved

Hello,

Thank you for reaching out to Hexnode Connect!

Imported Okta users and enrolled users exist in different contexts within Hexnode.

The Manage > Users section lists all directory accounts that have been successfully imported or synced from Okta. However, the Enrolled Users section strictly lists users who have actively authenticated and completed a device enrollment on an endpoint.

Since your test user is visible under Manage > Users, your Okta import is working perfectly. The user simply won’t appear as an enrolled user until a device is enrolled using those credentials. If you already have a device enrolled locally and want to associate it with your Okta user, you can easily reassign it by navigating to Manage > Devices, selecting the device, and using the Actions > Change Owner command.

Best regards,
George
Hexnode UEM.

That completely clears it up, thank you! I assumed the Okta import would place the user directly under Enrolled Users. I’ll go ahead and try enrolling a test device with that Okta account. Since the manual “Sync Now” option has a cooldown period, do I always need to wait for a scheduled or manual directory sync to finish before a newly created Okta user can enroll a device?

Hello,

Thank you for reaching out to Hexnode Connect!

You do not need to wait for a scheduled or manual sync to test a new user. Hexnode supports real-time authentication directly against Okta during the enrollment process.

When a brand-new Okta user signs in during device enrollment, Hexnode instantly validates their credentials through Okta, pulls their user profile, syncs their Okta group memberships, and immediately applies any policies mapped to those groups.

This means the correct flow is simply to create the user in Okta and immediately have them enroll their device. Hexnode handles the profile fetch and policy assignment in real time, and once the process is complete, the user will automatically reflect as an enrolled user in your portal.

Best regards,
George
Hexnode UEM.