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Our Apple VPP token has expired in Hexnode. Do we need to delete the expired VPP account and add it again, or is there a way to renew the existing token without removing the account?
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Marked SolutionPending Review
Hexnode Expert
3 hours ago
Aug 31, 2026
Marked SolutionPending Review
You do not need to delete the existing Apple VPP account in Hexnode. Deleting and re-adding the account is unnecessary for an expired VPP token. You can renew the token by downloading a fresh content token from Apple Business and uploading it to the existing VPP account in Hexnode.
Steps:
1. Sign in to Apple Business.
2. Click the organization name in the top-right corner and go to Settings.
3. Open Payments & Billing.
4. Select Apps and Books.
5. Scroll to Content Tokens and download the required server token.
6. In the Hexnode UEM portal, go to Admin.
7. Open Apple Business/School > Apple VPP.
8. Select the VPP account that matches the Apple VPP user ID whose token has expired.
9. Under Renew VPP Token file, choose the downloaded token file.
10. Click Save.
Once saved, the existing VPP account should be renewed and continue syncing apps and licenses without needing to recreate the account.
Regards,
Mary Romero
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