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iOS passcode policy not forcing passcode creation on supervised iPads

iOS passcode policy not forcing passcode creation on supervised iPadsSolved

Participant

4 weeks ago

I’m trying to enforce passcode creation on supervised, company-managed iPads using a Hexnode policy. It doesn’t have to happen exactly when the MDM profile is installed, but at some point the device should force the user to set a passcode.

The passcode policy is configured, but the iPads are not prompting users to create or change a passcode. These are supervised iPads enrolled as company-owned devices.

Does the restriction to allow changing the passcode need to be enabled for passcode enforcement to work? Also, if I factory reset an iPad and go through setup again, should the passcode policy be enforced during setup?

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Marked SolutionPending Review

mary_romero

Hexnode Expert

4 weeks ago

Marked SolutionPending Review

For iOS passcode enforcement to work correctly, the device must be allowed to modify the passcode.

Please check the following policy settings:

1. Allow Passcode Modification must be set to Allowed. If passcode changes are blocked, iOS cannot prompt the user to create or update the passcode.

2. Screen Time Passcode Changes should be Allowed, or the Screen Time payload can be left unconfigured. Blocking Screen Time passcode changes can interfere with passcode-related changes on the device.

Expected behavior:

– If the existing passcode already meets the configured passcode requirements, the iPad will not prompt the user to change it.

– If the current passcode does not meet the policy requirements, iOS prompts the user to update it.

– The user usually gets up to 1 hour to update the passcode.

– If the passcode is not updated within that time, the device may remain on the passcode change screen until the requirement is satisfied.

For a factory-reset supervised iPad, the passcode requirement should be enforced during the initial setup flow, provided the policy is applied during enrollment and the passcode modification restrictions are not blocking the change.

Regards,
Mary Romero

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iOS passcode policy not forcing passcode creation on supervised iPadsSolved

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