What's new 
While modifying an existing android policy in hexnode, saving the policy started failing with the error message: “License check failed (App Permissions)”. The affected policy was related to app permissions, and the issue appeared after a recent portal url upgrade. Has anyone seen this before?
13 Views
Replies (2)
Marked SolutionPending Review
Hexnode Expert
3 months ago
Mar 26, 2026
Marked SolutionPending Review
Hi @famk_e,
This error typically occurs if the Hexnode portal is not running on the latest available version following a portal-side upgrade or URL migration. In this scenario, the policy configuration itself is usually not the problem.
To resolve this, please try the following recommended checks:
- Log out of the Hexnode UEM portal and sign back in.
- Open the affected Android policy.
- Make a small change or modify the required app permission setting.
- Save the policy again.
If the error still appears, you can reach out to support to check if the portal is on the correct version and to have it updated. Once the portal is updated, saving the existing policy should work normally without the need to recreate it.
Please let us know if you need assistance checking your portal version!
Best regards,
Eden Pierce,
Hexnode UEM
Marked SolutionPending Review
Participant
3 months ago
Mar 27, 2026
Marked SolutionPending Review
We tried logging out and back in after support updated the portal. The policy saves perfectly now. thank you for the help, that sorted it out.
Save