Device owner enrolment not working for Android 12

expand collapsive

Hi, Hexnode!

Recently we decided to add a new line of devices to our kiosk line-up, all running the latest update. However, we are facing an issue with device owner enrolment using QR codes. We received an error that says you can’t set up the device and contact the IT admin for help. This issue seems specific to Android 12 devices since we tried updating one of our old devices and enrolling it again, but it did not work. Is this a known issue with fixes?


All Replies

  • Participant

    Conner Shaw


    We had the same issue… If it is a known issue, we should have been given an update by now. The Android 12 update has been out for a while now… A lot of people are counting on this!

  • Hexnode

    Ethan Miller


    Hi all!

    Thank you for using Hexnode Connect!

    This bug was specific to the new Android 12 update, about which we notified Google. It seems as if the issue has been fixed. Both QR code enrolment and afw# methods should work fine now.

    Refer to this forum if you face any issues with the afw method:

    Please feel free to reach out to us in case of any hiccups.

    Ethan Miller
    Hexnode UEM