Why am I not getting a lost mode disabled alert when a device is wiped?Solved

Hi @emersyn,
You can definitely set up email notifications for standard Lost Mode events, but there is a specific reason you are not seeing them after a hard wipe.

For standard tracking, you can configure the alert by going to Admin > Alert profile, selecting the Lost mode disabled event, and adding your recipient email addresses. This triggers perfectly when Lost Mode is disabled from the Hexnode portal (end users cannot manually disable Lost Mode from the device itself while it is actively managed).

However, if the device is hard reset or formatted in a way that removes the MDM profile, Hexnode completely loses communication with that device. Once that connection is severed, the device no longer reports status updates back to the portal. Since Hexnode cannot detect that Lost Mode was disabled locally on the wiped device, it cannot trigger the alert.

To prevent this from happening, Apple Business Manager (ABM) with Automated Device Enrollment (ADE) is the recommended route. When devices are assigned to your ABM account, they are forced back into management during the setup assistant after a wipe, preventing users from skipping enrollment.

You can also lock down the profile to prevent manual removal:

• Go to Admin > Apple Business Manager > ADE > Enrollment profile.
• Edit your enrollment profile.
• Make sure Allow MDM Profile Removal is disabled.

For the devices that have already lost communication due to a wipe, they will unfortunately require manual re-enrollment to be managed again.

Please let me know if you need any assistance getting Apple Business Manager configured or if you have any other questions.

Best regards,
Eden Pierce
Hexnode UEM

We ran into this exact same issue last year with a batch of supervised iPhones that were not tied to our Apple business manager account. If someone wiped them, they just booted back up as unmanaged personal devices, and we never got any Hexnode alerts either because the profile was gone. 

Moving everything into ABM and disabling the “Allow MDM Profile Removal” setting completely solved it for us. Now, even if someone forces a factory wipe, the iPad connects to Wi-Fi and gets locked straight back to our Remote Management screen. 

Hi @penelope,
Thank you for sharing your experience. You highlighted exactly why Automated Device Enrollment is such a critical piece of the puzzle. 

Tying the hardware directly to Apple Business Manager is the only foolproof way to ensure a device always checks back in with the MDM, regardless of how many times it is wiped. 

@emersyn, I hope this helps clarify the behavior you are seeing. If you need any assistance getting your fleet synced up with ABM, please feel free to reach out. 

Best regards, 
Eden Pierce 
Hexnode UEM