Hi all. A quick question regarding a Honeywell CT70 device I recently enrolled.If the device gets locked because of multiple failed password attempts, is there any way to remove that lock from the Hexnode portal?
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Replies (8)
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Hexnode Expert
2 days ago
May 26, 2026
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Yes, you can try the Clear Password action from the device actions menu in Hexnode.
You can navigate to:
Manage > Devices > Select the device > Actions > Security > Clear Password
This action clears the device password so you can access the device again.
Best regards,
Isabel Lora
Hexnode UEM
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Participant
2 days ago
May 26, 2026
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Got it. Just wanted to confirm, this removes the password itself right? Not just the temporary lock?
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Hexnode Expert
2 days ago
May 26, 2026
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Yes. It clears the existing device password, which should allow you to unlock the device.
Best regards,
Isabel Lora
Hexnode UEM
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Participant
1 day ago
May 27, 2026
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I tried that on our production device, but it’s asking me to enroll the device into Android Enterprise. Looks like the action didn’t go through.
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Hexnode Expert
1 day ago
May 27, 2026
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Could you please let me know how the device was enrolled into Hexnode?
Best regards,
Isabel Lora
Hexnode UEM
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Participant
1 day ago
May 27, 2026
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The users enrolled the device by downloading the Hexnode app from Google Play and scanning the QR code.
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Hexnode Expert
1 day ago
May 27, 2026
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Thanks for confirming @it_christo . In that case, the device appears to be enrolled as a Generic Android device rather than Android Enterprise.
For Generic Android enrollments, the Clear Password action is unfortunately not supported, so the command cannot be pushed successfully to the device.
Best regards,
Isabel Lora
Hexnode UEM
Marked SolutionPending Review
Participant
16 hours ago
May 28, 2026
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We faced a similar issue with a few rugged Android devices in our warehouse setup. The Clear Password action started working only after the devices were re-enrolled under Android Enterprise.
Also came across this community discussion while troubleshooting it: https://www.hexnode.com/forums/topic/how-to-clear-password-for-android-device/
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