QR code enrollment not working

Avatar
expand collapsive

Hey guys,

I was trying to enroll my Android devices as a Device Owner (Android Enterprise) and some of the devices were not getting enrolled. I was trying to enroll them via the QR code method and it was failing when I tried enrolling again. Has someone experienced issues with this enrollment method?

Any help would be greatly appreciated.

Thanks in Advance
Noud

All Replies

  • Gregory

    Gregory

    Participant

    Gregory

    Participant

    Have you checked the OS version of your devices? Device Owner enrollment is supported only on devices running on Android version 5.0 and above.

  • Avatar

    Aimi

    Participant

    Aimi

    Participant

    Thanks for the help mate. Byee!

  • Avatar

    Noud

    Participant

    Noud

    Participant

    Yeah man. I’ve checked those already. They are all running on OS versions 5.0 and above. Another thing that I just noticed is that the devices that failed to get enrolled as DO are running on Android on 6. But I’m not sure if any device running on Android 6 did get enrolled as we have a large number of devices in our company. Does this have to do anything with the OS versions?

  • Avatar

    Fabio

    Participant

    Fabio

    Participant

    Actually, any devices running on Android 6 should be able to get enrolled as a Device Owner.

  • Chris Coleman

    Chris Coleman

    Hexnode

    Chris Coleman

    Moderator

    Hey Noud,

    Thank you for reaching out to us!

    Hexnode lets you enroll your Android devices running on Android 5.0+ as Android Enterprise – Device Owner. However, the QR code method for Device Owner enrollment works only on Android 7.0+ devices. You can enroll your devices running on Android 6.0+ as Device Owner using the afw#hexnodemdm enrollment method and devices running on Android 5.0+ can be enrolled using the Android Debug Bridge (ADB) method.

    I hope this answers your query.

    Cheers!
    Chris Coleman
    Hexnode UEM

  • Avatar

    Noud

    Participant

    Noud

    Participant

    Thanks for the valuable info man! I just tried the AFW enrollment method for the rest of the devices that failed to get enrolled and it worked perfectly fine. Thanks again Chris! Bye.