Hi,
Thanks for reaching out to Hexnode Connect!
I am happy to help clarify how Hexnode handles remote password management for both operating systems.
Because Android and iOS have completely different management frameworks, the approach for each will vary.
For your Android fleet:
You can set or change the device password remotely right from the portal. Here is how:
- Navigate to the Manage tab and click on Devices.
- Select the target Android devices.
- Click on the Actions dropdown, hover over Security, and select Set Password.
Just keep in mind that for the command to go through successfully, the password you enter must consist of standard ASCII characters and be a minimum of 4 characters long.
For your iOS fleet:
Due to strict security protocols enforced by Apple, third-party MDMs are not granted the permission to remotely set or change an active passcode on an iOS device.
While you cannot assign a specific password from the portal, you can use the Clear Passcode action. This will entirely remove the current lock screen password on the iPhones. If you have a passcode policy already deployed to those devices, the users will be immediately prompted to create a new password that complies with your new corporate standards the next time they wake the device.
One final tip for both platforms: Please ensure that the devices are powered on and have a stable internet connection. If a device is offline when you trigger these actions, the command will remain queued and won’t execute until the device reconnects to the network.
If you have any more doubts, please reach out. Any further assistance needed, feel free to ask!
Best regards,
George
Hexnode UEM
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