Hi everyone,
We’ve recently started using remote view and control for handling device issues, and it works well for individual cases. But when multiple devices are affected at the same time, things get messy pretty quickly.
Right now, our team just jumps between devices without any consistent approach, and it becomes hard to track what’s been checked, what actions were taken, and whether those actions actually worked across devices.
Is there a recommended workflow or best practice to follow when troubleshooting multiple devices at once using UEM?
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