Hey everyone, quick question.
We had two devices that were already factory reset by the end users. Now they’re still showing up in the portal and we want to delete them. Since they’re wiped and offline, what’s the correct way to remove them?
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Replies (5)
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Participant
2 days ago
Mar 01, 2026
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If they were factory reset before being removed from the portal, you shouldn’t directly delete them. Even if they’re offline, you still need to complete the disenrollment process from the console first.
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Participant
1 day ago
Mar 02, 2026
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But they’re not communicating anymore. We can’t send any actions to them.
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Hexnode Expert
14 hours ago
Mar 02, 2026
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Hi @desmond,
For devices that are already factory reset or offline, you can manually complete the disenrollment process.
Here’s what you can do:
- If the device is still reachable, go to Manage > Devices > Actions > Disenroll Device and initiate the disenrollment.
- If the device is already reset or showing offline, head over to Reports > Device Reports > Disenrollment Pending Devices, select the device, and select the action Mark as Disenrolled from the Actions menu.
This allows you to complete the disenrollment even if the device isn’t checking in.
For more information, check out the help documentation on device disenrollment.
Regards,
Sienna Carter
Hexnode UEM
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Participant
9 hours ago
Mar 02, 2026
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Got it. Once we mark them as disenrolled, do we need to adjust licenses manually?
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Hexnode Expert
7 hours ago
Mar 03, 2026
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Hi @desmond,
No, manual downgrades are not required. Once the device is marked as disenrolled, the license is automatically freed up and becomes available for reuse.
Regards,
Sienna Carter
Hexnode UEM
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