Getting crash logs from iOS

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Hey,
distributed an app to a few iOS devices. Was able to do it using Hexnode. But the app is crashing on some devices. I was told to look at the crash logs. no clue how to do it. Any help is appreciated.

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    Imogen

    Participant

    Imogen

    Participant

    try installing app without Hexnode and check if it crashes.

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    Erin Scott

    Participant

    Erin Scott

    Participant

    @erin-scott Yes. App still crash.

  • Deborah Timothy

    Deborah Timothy

    Moderator

    Deborah Timothy

    Moderator

    Hello Erin,

    Thanks for reaching out to us.

    The problem doesn’t seem to be with the Hexnode Platform. To check the crash reports on Mac:

    1. Connect the device to Mac and sync it.
    2. Go to ~/Library/Logs/CrashReporter/MobileDevice using the Mac Finder. Select the folder corresponding to the iOS device.
    3. Select the report that has the app name that is crashing. You can either view it or select multiple reports, compress, and save them for later references.

    Discover multiple ways to access crash reports of iOS on Mac. Hope you find it useful.

    Cheers!!
    Deborah Timothy
    Hexnode UEM

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    Peneloppe

    Participant

    Peneloppe

    Participant

    Not a mac user. I have Windows XP laptop. What to do then?

  • Deborah Timothy

    Deborah Timothy

    Moderator

    Deborah Timothy

    Moderator

    Hello Peneloppe,

    Thanks for reaching out to us. To access the crash reports of iOS on Windows XP:

    1. Connect the device to Windows and sync it.
    2. Access the logs from the location, C:\Documents and Settings\USER\Application Data\Apple computer\Logs\CrashReporter. Open the folder that has the name of your device.

    Just a heads up: The location of the crash reports varies depending on the version of the Windows device. Read our doc on ways to access the crash logs of iOS that will work on all Windows devices.

    Cheers!!
    Deborah Timothy
    Hexnode UEM