Hey, I’m having an issue with TeamViewer application deployment on macOS devices. Even though the app is installed and the file path success criteria are met, Hexnode portal shows the action as Failed. Additionally, the Privacy Preferences policy is failing to associate with the device, returning an error: “The key ‘CodeRequirement’ has an invalid value.” We have used this file path before without issues, so I’m stuck.
31 Views
Replies (6)
Marked SolutionPending Review
Participant
1 week ago
Feb 01, 2026
Marked SolutionPending Review
Are you deploying this as a .pkg or a .dmg?
Marked SolutionPending Review
Participant
1 week ago
Feb 02, 2026
Marked SolutionPending Review
It’s a .pkg file sourced directly from the official TeamViewer website.
Marked SolutionPending Review
Hexnode Expert
6 days ago
Feb 03, 2026
Marked SolutionPending Review
Hi @aitana,
The “Failed” status and policy error are likely due to an incorrect code requirement string. To fix this, you need to pull the exact signature details from the terminal using:
|
1 |
codesign -d -r - /Applications/TeamViewerHost.app |
Please update the code requirement field in your existing policy using the output generated by the terminal command.
Regards,
Sienna Carter
Hexnode UEM
Marked SolutionPending Review
Participant
5 days ago
Feb 04, 2026
Marked SolutionPending Review
The code requirement error is gone, but the Privacy Preferences policy still won’t apply to the device when the application is selected.
Marked SolutionPending Review
Hexnode Expert
5 days ago
Feb 04, 2026
Marked SolutionPending Review
Hi @aitana,
The remaining issue is likely a mismatch in the Bundle Identifier. Ensure the identifier is set exactly to com.teamviewer.TeamViewerHost within the policy settings, then attempt the deployment again.
Regards,
Sienna Carter
Hexnode UEM
Marked SolutionPending Review
Participant
5 days ago
Feb 04, 2026
Marked SolutionPending Review
Thanks, that worked.
Save
