Hi everyone, I’m trying to enroll 2 new iOS devices via ADE into my device fleet, but I can’t seem to do that. I’m fairly certain there’s still available space for enrollment in the portal, so I’m not sure what’s blocking it. Any ideas?
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Replies (6)
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Participant
4 days ago
Jan 06, 2026
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Hi @harold, if you’re not 100% sure about the available slots, I’d suggest removing any inactive devices from the fleet. That should free up space if that’s the issue.
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Participant
4 days ago
Jan 06, 2026
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Thanks, that was a good suggestion. I went ahead and disenrolled all inactive devices, but unfortunately the issue still persists.
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Participant
3 days ago
Jan 07, 2026
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You could try switching to a different network and also using an incognito/private browser window. I have seen enrollment issues caused by cached sessions or network restrictions.
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Participant
3 days ago
Jan 07, 2026
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Interesting update, that actually helped! I was able to add the devices, but now it’s stuck in “Scanning in progress”, and no policies are being applied to it. Has anyone seen this before?
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Hexnode Expert
3 days ago
Jan 07, 2026
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Hi,
When an iOS device is stuck in “Scanning in progress”, it’s often related to one of the following:
- A temporary or unstable network connection on the device
- A delay or sync issue with Apple VPP servers
Please verify the device’s network connectivity first. If the network looks fine, this is usually a temporary backend delay and should resolve itself shortly. If the issue continues, feel free to follow up with logs or screenshots.
Regards,
Sienna Carter
Hexnode UEM
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Participant
2 days ago
Jan 08, 2026
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Thanks, I’ll update if anything comes up.
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