Weird wrench icon over app in kiosk.

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Why is that a wrench icon appearing on the Enterprise app on updating to a higher version?

 

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    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    This is because the device does not support the silent installation of apps.  You can tap on the wrench icon for installing the application manually.
    The silent installation of apps is supported on Samsung Knox, LG GATE, Kyocera business phones, rooted Android, and devices with Hexnode MDM as a system app.

    Have a look at our troubleshooting doc on Android Kiosk App Management to know more.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Denise

    Denise

    Participant

    Denise

    Participant

    Anything wrong with Hexnode app? My employees notice this this icon over  hexnode app in our android device. had make Hexnode app as enterprise app and added to kiosk.

  • Kayle

    Kayle

    Participant

    Kayle

    Participant

    I am seeing this in kiosk too. Something wrong in kiosk.

    Though not visible, I have added play store as background app. No difference!!

  • Kayle

    Kayle

    Participant

    Kayle

    Participant

    Update:
    App installed- problem solved.

  • Deborah Timothy

    Deborah Timothy

    Hexnode

    Deborah Timothy

    Moderator

    Hello Denise & Kayle,

    Thank you for reaching out to us.

    This icon is usually displayed on the Hexnode app when the enterprise app has been updated in the portal but not on the device. Inform your employees to update the app by clicking on the app icon.

    The wrench icon is displayed on other enterprise apps to notify the user that those apps added in the kiosk haven’t been installed on the device yet. Since they are enterprise apps, you need not make Google Play Store a background app. Simply clicking on the app icon on the device will install the app and will remove the wrench icon.

    Go for silent installation of apps to get rid of this problem altogether. Apps install silently on Samsung Knox, LG GATE, Kyocera business phones, devices with Hexnode MDM as a system app and on devices enrolled in the Android Enterprise program as Device Owner.

    Cheers!!
    Deborah Timothy
    Hexnode UEM