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Wrench icon an updating Enterprise app in Android

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Why is that a wrench icon appearing on the Enterprise app on updating to a higher version?

 

20 February 2020 at 10:12 am

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  • Grace Baker

    Moderator

    February 20, 2020 at 12:28 pm

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    This is because the device does not support the silent installation of apps.  You can tap on the wrench icon for installing the application manually.
    The silent installation of apps is supported on Samsung Knox, LG GATE, Kyocera business phones, rooted Android, and devices with Hexnode MDM as a system app.

    Have a look at our troubleshooting doc on Android Kiosk App Management to know more.

    Cheers!
    Grace Baker
    Hexnode MDM

    February 20, 2020 at 12:28 pm

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