[grace-baker Hexnode 20 February 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

This is because the device does not support the silent installation of apps.  You can tap on the wrench icon for installing the application manually.
The silent installation of apps is supported on Samsung Knox, LG GATE, Kyocera business phones, rooted Android, and devices with Hexnode MDM as a system app.

Have a look at our troubleshooting doc on Android Kiosk App Management to know more.

Cheers!
Grace Baker
Hexnode MDM

[Denise Participant 24 June 2021 Denise Participant]

Anything wrong with Hexnode app? My employees notice this this icon over  hexnode app in our android device. had make Hexnode app as enterprise app and added to kiosk.

[Kayle Participant 24 June 2021 Kayle Participant]

I am seeing this in kiosk too. Something wrong in kiosk.

Though not visible, I have added play store as background app. No difference!!

[Kayle Participant 24 June 2021 Kayle Participant]

Update:
App installed- problem solved.

[Deborah Hexnode 24 June 2021 Deborah Moderator]

Hello Denise & Kayle,

Thank you for reaching out to us.

This icon is usually displayed on the Hexnode app when the enterprise app has been updated in the portal but not on the device. Inform your employees to update the app by clicking on the app icon.

The wrench icon is displayed on other enterprise apps to notify the user that those apps added in the kiosk haven’t been installed on the device yet. Since they are enterprise apps, you need not make Google Play Store a background app. Simply clicking on the app icon on the device will install the app and will remove the wrench icon.

Go for silent installation of apps to get rid of this problem altogether. Apps install silently on Samsung Knox, LG GATE, Kyocera business phones, devices with Hexnode MDM as a system app and on devices enrolled in the Android Enterprise program as Device Owner.

Cheers!!
Deborah Timothy
Hexnode UEM