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I was asked to update my password, but now I’m stuck at the CAPTCHA and can’t get past it. Is it case sensitive or is something wrong? This is really frustrating since I need to make some device changes urgently.
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Replies (4)
Marked SolutionPending Review
Participant
4 months ago
Apr 08, 2026
Marked SolutionPending Review
You could try refreshing the page and entering the CAPTCHA again carefully.
Marked SolutionPending Review
Participant
4 months ago
Apr 08, 2026
Marked SolutionPending Review
I tried that, but it still didn’t work.
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Hexnode Expert
4 months ago
Apr 08, 2026
Marked SolutionPending Review
The CAPTCHA is case sensitive and should be entered exactly as displayed, without any spaces between the characters. Also ensure that auto-capitalization or keyboard suggestions are not altering the input.
Best Regards,
Isabel Lora
Hexnode UEM
Marked SolutionPending Review
Participant
4 months ago
Apr 09, 2026
Marked SolutionPending Review
Got it, that worked. Thanks!
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