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I’m trying to add a new technician in Hexnode, but I can’t proceed because there’s no profile available to assign. The only role I can see right now is Super Admin. What should I create first so I can add the technician with admin-level access?
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Marked SolutionPending Review
Hexnode Expert
2 hours ago
Sep 25, 2026
Marked SolutionPending Review
To add a technician, a technician profile must be available first. If no profile exists, create one before assigning access.
Try the following:
1. Go to the Technicians and Roles section in the Hexnode portal.
2. Open the Profiles tab.
3. Select Create new profile.
4. Fill in the required profile details.
5. In the Roles sub-tab, search for Admin.
6. Select the Admin role with the description Global Access.
7. Save the profile and continue adding the technician.
The Admin role with Global Access grants the technician administrative privileges across the portal. Once this profile is created, it should appear as an assignable profile while adding the technician.
Regards,
Mary Romero
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