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Two instances of the same device on the portal

Unified Endpoint Management Community Forums General Two instances of the same device on the portal

  • This topic has 1 reply, 2 voices, and was last updated 1 year, 8 months ago by Hexnode Support. This post has been viewed 401 times
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  • #2105 Score: 0

    Hi, i have a device that refuses to disenroll from the server. The device was reset so the hexnode app was deleted, i have reinstalled the app and it let me enroll the same device on the server again which i can see and that works fine however there are now 2 instances of the same device. Was wondering if it’s possible for you to forcibly remove it as nothing i do seems to work

    #2107 Score: 0
    Hexnode Support
    Hexnode MDM
    1 pt

    Hey Troy! This would happen because the disenrollment action has not been performed, make sure you initiate the “disenroll device” action, here is how it is done

    1. Go to Management tab.

    2. Click the name of the device

    3. Click Actions and select Disenroll Device. You would be prompted to enter the password of your portal, once that is done, the action would be initiated.

    4. Click Actions again, Now, the Mark as disenrolled option would be visible, select it, type in your portal password and hit Go.

    The duplicate instance would now be marked disenrolled and will no longer show up under Management > Devices.

    Thanks and regards
    Evalyn Paul
    +1-866-498-9407 (US Toll-Free)
    +44-(800)-3689920(UK Toll-Free)
    +61-1800165939 (Australia Toll-Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

    • This reply was modified 1 year, 7 months ago by Hexnode Support.
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