Hope someone has a fix/explanation for this.
We are managing android device using hexnode and till now we never had a problem with the Remote view feature. But recently for a device, it just doesn’t connect. It shows Connecitng to device.. Status. Have waited for a long time and sure network is not the issue from our side (user is also online from the device).
The feature works fine on all the other devices, even the ones with the same device model!
Hi @Floris, you could refer our troubleshooting doc for Remote View and Control regarding this issue.
Few points to note:
1. Make sure the device is online and unlocked.
2. Remote view permission is granted for Hexnode Remote View app.
3. If you use a VPN connection or a firewall setup, check if port 443 is available for Hexnode to connect.
If the issue persists over the above points, could you specify the device model and the management type? (You can find these details on the device details page under Manage > Devices > [choose the device] > Device Summary > Hardware Info.)
Cheers!
Zach Goodman
Hexnode UEM
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This reply was modified 2 years, 3 months ago by
Zach Goodman.
11 June 2021