I created a separate kiosk lockdown policy for one Android tablet, but the device was already associated with a user that had a different policy assigned. Now it looks like both policies are applying and the configurations are conflicting on the tablet. I want this tablet to use the dedicated kiosk policy only, so I’m trying to change the device owner to a different user, but I can’t find the Change Owner option from the device page.
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Hexnode Expert
15 hours ago
Jun 04, 2026
Marked SolutionPending Review
When a device receives multiple policies with conflicting configurations, the conflicting association should be removed or adjusted. In this case, changing the device owner to the intended user is a valid way to ensure the device receives the correct user-based policy. To change the owner of a device:
- Go to Manage > Devices.
- Do not open the device details page.
- Select the checkbox next to the device from the device list.
- Click Actions.
- Go to Edit > Change Owner.
- Search for and select the required user.
- Assign the user.
After the owner is changed, the policies associated with the new user should apply to the device, and the previous user-based policy conflict should no longer affect it.
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Participant
13 hours ago
Jun 04, 2026
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That was the part I missed. I was clicking the device name first and then opening Actions from inside the device page. In that view I only saw Edit Device Attributes, not Change Owner.
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