Android kiosk passcode compliance stays non-compliant with password set to NoneSolved

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6 days ago Sep 21, 2026

I have Android Enterprise Device Owner devices running single app kiosk mode. The devices are Xiaomi Redmi Note 15 5G models.

In the Hexnode policy, I went to Android > Password > Device Password and set everything to no requirement:

Minimum password complexity: None

  • Password age: not set
  • Auto-lock after: not set
  • Password history: empty
  • Failed attempts: not set

After saving the policy and forcing a sync/check-in, the device still shows these compliance statuses as non-compliant:

  • Passcode compliance
  • Passcode compliant with profile
  • Default Android Compliance Policy

Application compliance, profile compliance, and data protection are all compliant. Since these are kiosk devices and users are never prompted to set a lock screen passcode, should this passcode compliance warning be ignored, or is there another setting needed to clear it?

Replies (1)

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Hexnode Expert
6 days ago Sep 21, 2026
Marked SolutionPending Review

Hi @tom_wilson ,

If no passcode is required on the device, do not configure the Password payload in the policy at all.

Setting the password requirements to “None” inside an active Password payload can still cause the device to evaluate passcode-related compliance. For devices where no lock screen passcode is expected, remove the Password configuration from the policy instead of leaving it configured with no requirements.

Try the following:

  1. Open the policy applied to the affected kiosk devices.
  2. Go to Android > Password.
  3. Remove the Password configuration from the policy.
  4. Save the policy.
  5. Go to Manage tab, select the affected kiosk devices.
  6. Click Actions > Scanning & Monitoring > Scan Device.
  7. After the device syncs, check the Compliance Info again.

Once the updated policy is applied and the device is scanned, the passcode compliance status should be recalculated.

Regards,
Isabel Lora
Hexnode UEM

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