iPad stuck on black screen after applying kioskSolved

I’ve seen this happen if the app isn’t ready. Was the specific application you selected for the Kiosk already fully installed on the iPad before you associated the policy?

Oh, maybe you’re right, I guess the app was downloading when I pushed the policy. Now the screen is just unresponsive.

Hello @amelia ,

An unresponsive black screen might occur when the device attempts to initiate the kiosk lockdown before the designated application is fully installed or if the application is incompatible with the current operating system version.

To restore management and resolve the display issue, please perform the following steps:

1. Force restart the device

• For iPads with a Home button: Press and hold the Home and Top buttons simultaneously until the Apple logo appears.
• For iPads without a Home button: Press and release the Volume Up button, press and release the Volume Down button, and then hold the Top button until the Apple logo appears.

2. Verify app installation 

Once the device restarts and connects to network:

• Navigate to Manage > Devices tab in your Hexnode UEM portal and select the iPad.
• Go to the Applications sub-tab and confirm the status of the Kiosk app is “Installed.”

3. Re-evaluate Policy Association 

• Go to the Policies tab, disassociate the Kiosk policy from the device.
• Once the device is back in a normal state, re-associate the policy to trigger a proper Kiosk launch.

If the device cannot reconnect to Wi-Fi while in the lockdown state, connect it to a network via an Ethernet-to-Lightning/USB-C adapter. This wired connection allows the device to receive the disassociation command from the portal.

Regards,
Simon Scott
Hexnode UEM