iOS automation not targeting iPhone Pro devices in Kiosk modeSolved

Hi @sarahmiller,

For iOS automation targeting, the Kiosk-related filter evaluates the current Kiosk state of the device, not just whether a Kiosk policy is assigned.

A device showing as having a Kiosk policy associated does not necessarily mean that Kiosk mode is already active on the device. It usually indicates that the policy has been assigned or is pending application. For the automation filter to match, the device should report the status as Kiosk mode active.

To verify this:

1. Go to Manage.
2. Open the affected iOS device.
3. Check the Device details and Action History to confirm whether the Kiosk policy was successfully applied.
4. Refresh or scan the device if the latest status has not been reported yet.
5. Once the device status changes to Kiosk mode active, the automation filter should be able to target it.

For model-based targeting, avoid using OS Version. OS Version refers to the iOS version installed on the device. To target a hardware model such as an iPhone Pro model, use the Device model-related field from the device information instead.

Best Regards,
Isabel Lora
Hexnode UEM

So, policy associated just means the policy is linked to the device, but the automation filter needs the device to report back that Kiosk mode is actually active. This is the idea, right?

Yes @stevenhere. The automation engine relies on the reported device state. If the device has not checked in after the Kiosk policy was applied, Hexnode may still show the policy association without the device being eligible for a Kiosk mode active filter.

Also, if the automation is already running, the Run Now option may not be available until the current automation execution is complete.

Best Regards,
Isabel Lora
Hexnode UEM